Question 1

What do I show on arrival?

Accepted Answer

Open the booking email and show the QR code at check-in. Staff scan to confirm your party.

Question 2

Can I reschedule a booking?

Accepted Answer

Reach out to the store as early as possible. Reschedules are at the operator's discretion and depend on slot availability.

Question 3

Can I add more people to my party?

Accepted Answer

Open a second booking for the extra attendees on the same slot — capacity permitting. Existing bookings can't be edited after checkout.

Question 4

How do I get help with my order?

Accepted Answer

Email matt@getpocketpass.com and we'll get back to you. Have your order number handy if you have one.

60 Minute Coffee Making Session

Common questions