Question 1

When will the gift card arrive?

Accepted Answer

We email the code right after checkout. If you scheduled delivery for a future date, the email goes out that morning in the recipient's local time.

Question 2

Does the gift card expire?

Accepted Answer

Expiry follows Your Cafe's store default — shown on the purchase confirmation if any.

Question 3

How is the gift card redeemed?

Accepted Answer

The recipient enters or scans the code at checkout on Your Cafe's store. Partial redemption is supported — any remaining balance stays on the card.

Question 4

Can I cancel or refund a gift card?

Accepted Answer

Once a gift card has been redeemed it can't be reversed. Unredeemed gift cards can be refunded — contact the store directly.

Question 5

How do I get help with my order?

Accepted Answer

Email matt@getpocketpass.com and we'll get back to you. Have your order number handy if you have one.

Pocket Coffee Gift Card

Common questions