Question 1

How is my order shipped?

Accepted Answer

Your Cafe packs and ships your order after checkout. You'll get a confirmation email now, and a second email with a tracking number once it's on its way.

Question 2

When will it arrive?

Accepted Answer

Delivery times depend on your address and the shipping method. The shipping confirmation email includes tracking so you can follow your parcel.

Question 3

Can I return or exchange an item?

Accepted Answer

Returns and exchanges are handled directly by Your Cafe. Reply to your order confirmation email to get in touch.

Question 4

How do I get help with my order?

Accepted Answer

Email matt@getpocketpass.com and we'll get back to you. Have your order number handy if you have one.

Pocket Sweater

Common questions