Question 1

When will the voucher arrive?

Accepted Answer

We email the QR codes right after checkout. If you scheduled delivery for a future date, the email goes out that morning.

Question 2

How is the voucher redeemed?

Accepted Answer

Show the QR code in the email when you redeem. Pocket Coffee scans it once — each pass can only be used a single time.

Question 3

Does the voucher expire?

Accepted Answer

Vouchers from this product do not expire.

Question 4

Can I give the voucher to someone else?

Accepted Answer

Yes — forward the email. Whoever shows the QR can redeem it. Once it's been scanned it can't be re-used.

Question 5

How do I get help with my order?

Accepted Answer

Email matt@getpocketpass.com and we'll get back to you. Have your order number handy if you have one.

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Overview